How to Report a Child Protection Concern

Official reporting authority

Child and Youth Protection Services (CYPS)

Australian Capital Territory

For concerns about a child or young person at risk of abuse or neglect within the family environment.

Public reporting line:

1300 556 729 (call this number)

Mandated reporters:

1300 556 728 (call this number)

Police non-emergency:

131 444 (call this number)

Emergency: 000 (call this number)

• Where the abuse is by someone outside the family environment, the ACT Government also directs people to ACT Policing.

Source: ACT Government. Information checked: September 2026.

Official reporting authority

NSW Department of Communities and Justice — Child Protection Helpline

New South Wales

For concerns that a child or young person may be at risk of significant harm.

Available: 24 hours a day, 7 days a week

Child Protection Helpline:

13 21 11 (call this number)

Police non-emergency:

131 444 (call this number)

Emergency: 000 (call this number)

• For criminal matters you can also contact NSW Police.
• The Helpline decides how a report is handled — you are not expected to work out whether a statutory threshold has been met.

Source: NSW Department of Communities and Justice. Information checked: September 2026.

Official reporting authority

NT Child Protection Reporting Line (Centralised Intake Service)

Northern Territory

For concerns that a child in the Northern Territory has been, is being, or is likely to be harmed, neglected or exploited.

Available: 24 hours a day, 7 days a week

Child Protection Reporting Line:

1800 700 250 (call this number)

Emergency: 000 (call this number)

• The Northern Territory has mandatory reporting requirements that apply to any person who believes a child is being, or has been, harmed or abused.

Source: Northern Territory Government. Information checked: September 2026.

Official reporting authority

Queensland Child Safety Services

Queensland

For concerns that a child has experienced, or is at risk of experiencing, harm.

Available: Business-hours intake plus a 24/7 after-hours service

Enquiries Unit:

1800 811 810 (call this number)Monday to Friday, business hours

Child Safety After Hours Service Centre:

1800 177 135 (call this number)Outside business hours, weekends and public holidays

Emergency: 000 (call this number)

• During business hours, reports go to the Regional Intake Service for the area where the child lives — the Queensland Government page below lists the current regional contacts.

Source: Queensland Government. Information checked: September 2026.

Official reporting authority

Department for Child Protection — Child Abuse Report Line (CARL)

South Australia

For concerns about the safety or wellbeing of a child in South Australia.

Available: 24 hours a day, 7 days a week

Child Abuse Report Line (CARL):

13 14 78 (call this number)

Emergency: 000 (call this number)

• Serious concerns should be reported by phone.
• Non-urgent reports by eligible reporters may also be made through the official e-CARL online system.

Source: SA Department for Child Protection. Information checked: September 2026.

Official reporting authority

Strong Families Safe Kids Advice and Referral Line

Tasmania

Tasmania's first point of contact for concerns about the safety and wellbeing of a child or young person.

Advice and Referral Line:

1800 000 123 (call this number)

Police non-emergency:

131 444 (call this number)

Crime Stoppers:

1800 333 000 (call this number)

Emergency: 000 (call this number)

• From 1 July 2026, callers select option 1 to report child abuse or neglect through the Child Safety Service, or option 2 where a family needs support or there is a wellbeing concern with no imminent threat to safety.
• This reflects the current 2026 Advice and Referral Line structure — check the official page, as government reporting pathways can change.

Source: Tasmanian Government. Information checked: September 2026.

Official reporting authority

Victoria Child Protection (Department of Families, Fairness and Housing)

Victoria

Reports are generally made by telephone to the Child Protection intake service covering the area where the child normally resides.

North Division:

1300 664 977 (call this number)Business hours

South Division:

1300 655 795 (call this number)Business hours

East Division:

1300 360 391 (call this number)Business hours

West Division — metropolitan:

1300 664 977 (call this number)Business hours

West Division — rural and regional:

1800 075 599 (call this number)Business hours

After Hours Child Protection Emergency Service:

13 12 78 (call this number)Outside business hours

Emergency: 000 (call this number)

• Victorian intake numbers are allocated geographically. Use the official page to confirm the intake service for the area where the child lives.

Source: Victorian Government / DFFH. Information checked: September 2026.

Official reporting authority

WA Department of Communities — Child Protection

Western Australia

For concerns about the safety or wellbeing of a child in Western Australia.

Central Intake Team:

1800 273 889 (call this number)

WA Police non-emergency:

131 444 (call this number)

Crime Stoppers:

1800 333 000 (call this number)

Mandatory Reporting Service:

1800 708 704 (call this number)For people who have mandatory reporting obligations for child sexual abuse

Emergency: 000 (call this number)

• The Mandatory Reporting Service is specifically for professionals who are subject to WA mandatory reporting of child sexual abuse. Members of the public should use the Central Intake Team.

Source: Government of Western Australia. Information checked: September 2026.